United’s Munoz issues full apology for bumped passenger incident

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Just hours after commending employees and saying they followed proper procedure, United Airlines’ CEO has issued a full apology for the incident in which a bumped passenger was violently dragged off an aircraft. In his apology, Oscar Munoz calls the incident “truly horrific,” apologizes to the...
Karen Walker

Karen Walker is Air Transport World Editor-in-Chief and Aviation Week Network Group Air Transport Editor-in-Chief. She joined ATW in 2011 and oversees the editorial content and direction of ATW, Routes and Aviation Week Group air transport content.

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