Airline Service Declining, Consumer Unrest Rising
Of the 10 major U.S. airlines, US Airways is ranked first and United Airlines last in the annual Airline Quality Rating report for 1998 that reveals a trend toward poorer service that is fueling growing consumer discontent with the overall level of performance achieved by carriers. Although air...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.