Nordam has appointed Brian Schlegel to VP, supply chain management. Schlegel previously served as Nordam's senior VP of support services. Schlegel will lead the aerospace firm's global procurement, inventory planning, transportation and logistics efforts. Mike Bunney has also been added as senior VP, support services. Dave Whitten has been promoted to senior VP, strategy and marketing.

Jet Midwest Technik has entered into an agreement with SkyWest Airlines to perform premium paint services for the airline's Bombardier CRJ-200 fleet, operated on behalf of United Express.

Delivering value to your customers and really listening to them might require you to do business in a different way. The article on gauging customer satisfaction (pg. 31) describes how several aftermarket companies gain insights about their services and take corrective measures. It's about proactively using your customers' feedback to better serve them. (Coincidentally, a reader suggested this O&M article subject. Thanks!)

Sherwin-Williams has added several executives to its management team: Karen O'Hara will fill the position of global aerospace sales manager, Christopher Cook will become global aerospace business development manager and Anthony Azarve has become an account executive for aerospace coatings sales in the U.S.

Lion Air has scrapped its plan to have its MRO business centered on Indonesia's Sulawesi Island, citing disagreements with the Manado International Airport airport operator. The airline says the new plan is to have maintenance operations at Hang Nadim International Airport in Indonesia, which has the longest runway in that country.

Would you please describe your role?

As airlines get ready for new electronic aircraft like the Boeing 787 and Airbus A350, MRO managers face another digital challenge. How do they bring older birds up to even the current standards for health monitoring data set by the Airbus A320 and Boeing 777? There are nuggets of financial and downtime savings in making these senior jets talk better, but mining that ore is not easy.

Singapore Technologies Aerospace (ST Aero) has been certified as a Part 147 maintenance training organization by the European Aviation Safety Agency (EASA) and the Civil Aviation Authority of Singapore. The Singapore MRO firm says now that it has this certification, its technical training center in Singapore will be able to provide EASA-certified courses covering narrowbody and widebody aircraft.