Delta advises passengers of changes in connecting flights on their way to the hubs
Delta is testing a process to improve customer service for passengers who will miss their connecting flights. Passengers are informed of their new travel arrangements at the connecting city while they are still en route to it, through a coordinated effort by the operations control center, airport...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.