ENACT A PASSENGER RIGHTS BILL
I respectfully disagree with your editorial position (AW&ST Feb. 26, p. 74) that Congress should not enact a passenger bill of rights because "treatment of passengers . . . is a customer-service question." In the same issue (p. 50), you report that Southwest Airlines "allows its people to evaluate...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.