Facebook

By Poppy Marello
A recent social media report by ACI Europe shows the ways in which European airports are using social media to communicate with their customers. We’ve broken the report down to analyse each social media platform separately, and add some of our own insights.
Airports & Networks

By Poppy Marello
Customer engagement online is more important than you may think. Connecting and communicating with your customers plays a key part in customer service, and can make everyday processes run a lot smoother.
Airports & Networks

By Poppy Marello
Social media has become a popular choice of communication for airlines and their customers. We have taken a look at the top ten airlines (by frequency) and their use of social media.
Airports & Networks

By Poppy Marello
Facebook insights can be a very useful and powerful tool to help you utilize your Facebook page efficiently.
Airports & Networks

By Richard Maslen
Facebook’s global head of travel, Lee McCabe, described the three pillars to drive consumer inspiration during a special address shared by delegates
Airports & Networks