U.S. DOT Fines British Airways $1.1M Over Pandemic-Era Refund Problems

British Airways
Credit: British Airways
LONDON—British Airways (BA) has apologized for difficulties experienced by passengers attempting to access refunds for COVID-affected flights, after the U.S. Transportation Department (DOT) said it is fining the flag-carrier $1.1 million for lapses. The DOT said June 1 that it is imposing the fine...
Alan Dron

Based in London, Alan is Europe & Middle East correspondent at Air Transport World.

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